Shipping destinations:

• We ship both Australian locally and worldwide.

Shipping times:

• Australian orders will take 5-10 business days to be delivered to you and will be shipped same business day.
• International orders take 7-20 business days depending on location to be delivered and we ship within same 1 business day.
• Shipping time might vary depending on location, shipment method and other factors. Please allow some additional days for shipping delays due to the COVID-19 pandemic.

Shipping cost:

• All orders include complimentary free shipping.
•  
• Shipment confirmation & Order tracking
• 
  
• You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours

Wrong Address

• Please note if a wrong address is provided the mailing provider will return the product to sender. If this occurs the customer will be required to pay a fee of $12.95 for postage to a correct address. Should the customer wish to return the product a refund will be provided minus $12.95 for shipping and restocking costs.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

Your 100% satisfaction is important for us. We offer a 14-days Return & Exchange Policy:

• Please refer to our refund policy: https://www.dermadime.com/policies/refund-policy
• For returns, please email us via the contact us page with the subject 'Returns' and include your order number, name and the reason for the return. https://www.dermadime.com/pages/contact-us.

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

• We offer FREE postage tracking of your order via our website. You will need your order number.

• Once an order has been placed it may not be possible to change it, however, please contact us via the "Contact Us" page to see what our customer support team may be able to do.

• Mandatory Australian 10% GST included in all prices advertised.

• Please refer to our Need to Know page for the different size rollers we sell and which is best for each skin condition.

• Derma rolling may cause some discomfort but often is not painful. However, some customers find that using the 1.0 mm and 1.5 mm micro-needle rollers can be painful. If you are unable to tolerate these sizes we recommend purchasing a numbing cream from your local chemist, applying as directed and rinsing per the how-to guide.  

• No, never share your Derma Roller with anyone else.

• Replace your derma roller if blunt, dull, damaged or after 2-3 months of use, dependant on usage, area of use and needle size.

• Unfortunately the Derma Roller should only be used on acne scarring, using on active acne can spread the bacteria and result if further outbreaks.

• Derma Dimes Derma Rollers are made from 192 of the safest highest quality titanium alloy needles. Other Derma Roller brands are known to use stainless steel, however, titanium is strong, robust, durable and up to 50% stronger than stainless steel Derma Rollers.